Features & Bugs

Feature Request

To request a feature in future version of any of our products, please send a message to use here.

Please include the following information:

1. Name of the product that should implement the feature.
2. Detailed description of the feature.
3. Reasons why that feature would be valuable for your business.

After our technical department receives your message, they will notify you whether the requested feature is already available in some product version or if the feature will be planned in future versions of the product.

Our technical representative may need to contact you with additional questions so we can fully understand what you require and what would be the best way to support it.

Thank you for helping us improving our procuts!

Bug Reporting

To report a software bug, installation problem or documentation error in any of our products, please send a message to use here.

Please include the following information if possible:

1. Full name of the product, together with version information (for example, “JustTLC 1.0”).
2. Name of the product part affected by the bug (component, installation, help files etc.).
3. Steps to reproduce the bug (together with the code and project files if necessary).
4. Detailed bug description (exception text, stack trace, output files etc.).
5. Your environment information (.NET Framework version, operating system etc.).

After our technical department receives your message, they will notify you whether your problem is really a bug, whether it is already a known issue or not, what the workaround is (if available) and when a bug fix will be available. Our technical representative may need to contact you with additional questions to reproduce the bug or to provide the workaround in your case.